Solution Consultant 2

The Solution Consultant is responsible for providing consulting services with the overall objective of designing and implementing software solutions for customers.

*Preference for candidates in Pacific Time Zone*

Perform requirements analysis in which information about business process and technical requirements are gathered from key client stakeholders
• Design solutions in which basic best practice knowledge is applied with minimum oversight from senior team members
• Compose and deliver documentation outlining requirements for building the solution with minimum oversight from senior team members
• Demonstrate the configured solution or prototypes of the solution
• Design and build solution, including configuring application development tools
• Test the configured solution and ensure solution is functioning as designed; resolve any issues in a timely manner
• Compose training materials and conduct training sessions for customer
• Develop plan for migration of configured solution into production environment and support customer throughout migration process
• Transition key information to the technical support team to ensure continued successful support of customer
• Define upgrade plans and execute upgrades of the software to newer versions
• Participate in infrastructure conversations to define proper system infrastructure needs based upon the customer's technology landscape with oversight from experienced team members
• Estimate design and configuration effort based on approved requirements
• Maintain awareness of project budget, scope and timeline, and effectively communicate issues with project managers and senior team members
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

• Perceptive Content or Brainware experience preferred
• Bachelor's Degree or equivalent
• Knowledge of scripting, system architecture or relational databases
• Able to thrive in a fast paced, deadline driven environment
• Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
• Good at investigating situations or issues to get relevant information; adept at asking probing questions to succesfully obtain quality information
• Organized and experienced at successfully multi-tasking
• Good collaboration skills, applied successfully within team as well as with other areas
• Self-motivated with the ability to manage projects to completion with oversight
• Demonstrated ability to use sound judgment and appropriately escalate issues for guidance
• Average travel requirements for this job is 30% annualized, yet unique circumstances with customers may require more travel.
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $72,000-$115,000 and eligible for bonus and benefits

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program.

Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.