Student Services Specialist Senior (Recruitment)
 Maricopa Community College district | |
long term disability, tuition reimbursement
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 United States, Arizona, Glendale | |
 Dec 20, 2024 | |
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Student Services Specialist Senior (Recruitment) Job ID: 320825 Location: Glendale Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $20.23 - $26.30/hourly, DOE Grade 111 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa
Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options:
Job Summary This position supports the college's strategic enrollment plan by providing recruitment and outreach services to new and prospective students, parents, and school professionals. Responsibilities include conducting outreach activities both in-person and online, such as visits to K-12 schools, participation in college and career fairs, and engagement at community and corporate events. The role involves representing the college at various recruitment events, tracking multiple cohorts, and managing recruitment campaigns. This position collaborates with internal and external stakeholders and utilizes a comprehensive understanding of student services and resources to assist a diverse student population in navigating the enrollment process. It requires responding to numerous inquiries through a customer relationship management (CRM) system, as well as via phone, chat, email, in-person, and other virtual technologies. Essential Functions 40% - Performs a variety of student services functions with college stakeholders by managing, scheduling, organizing, and attending student recruitment events, such as application workshops, college presentations, campus tours, and tabling events at local high schools, community partners, businesses, and other nontraditional audiences; markets the college by disseminating college materials, offering advisement to the college admissions process, and by providing college resource information; supports prospective students in troubleshooting complex issues related to the student admissions process; prepares materials, schedules events with external stakeholders, and assists with the development of recruitment related materials and presentations; organizes and distributes information as necessary. This position will require access to view and update student records, adhere to institutional, district, and state policies and regulations, and handling of personal identifying information. Additionally, a high level of self-management of workflow and travel to scheduled recruitment events is expected. 25% - Frequently develops and maintains cooperative relationships with K-12 institutions, the Maricopa Community College District, the college campus and nontraditional partners to advance the mission and goals of Glendale Community College in relation to admissions, enrollment and retention. Assists with college and district-wide events, activities, and initiatives, maintains a working knowledge of degree and certificate programs offered within the district. Informs, offers, and provides stakeholders with various student support services, college resources, troubleshooting, training and technical support, workshops, presentations, and facilitates college visits and/or tours of the campus. Supports district recruitment councils by participating in district-wide, multi-college recruiting events, student services, and representation. 20% - Manages, monitors, assigns, and responds to incoming inquiries using a Customer Relations Management (CRM) system and a department service email account; preparing queries and reports regarding prospective and current students, future high school graduates, adult learners, and nontraditional inquiries; contacts and corresponds with leads by phone, email, chat, in person meetings, video conferencing or by scheduling a campus tour to assist navigating through the admissions and enrollment process. Processes and/or troubleshoots the college application, enrollment steps, provides degree, certificate, program, and department information; and utilizes the student information system to access student records, i.e., received transcripts, test scores, course schedules, account holds, financial aid information, and tuition expenses. 10% - Establishes relationships with various college departments, such as academic departments, Early College programs, Enrollment Services, Career Services, University Transfer, and other service areas by supporting, assisting, and collaborating with their efforts, events and services. 5% - Assists with special projects and other duties as assigned Minimum Qualifications Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR High School diploma or equivalent and four (4) years' experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. Desired Qualifications A. Bachelor's degree or higher B. Experience working in a higher education environment with diverse student populations C. Experience using a customer relations management (CRM) or student information systems software D. Experience providing customer service via in-person, phone, chat/online, SMS, and/or email E. Recurring experience developing and delivering presentations to various group sizes F. Experience using computer software applications, including spreadsheets or databases G. Effective written communication skills (as evidenced by submitted resume and cover letter) Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled First Review will be on December 9, 2024 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320825&PostingSeq=1 jeid-b2735f2f3223c9459d812fa458998036 | |