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Payroll Client Success Representative I HCM

CBIZ
United States, North Carolina, High Point
Jan 09, 2025

Status Category:
Full-Time
Exempt/Non-Exempt:
Non-Exempt
Scheduled Hours Per Week:
40
Job Code:
BI0915

CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 21 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Essential Functions and Primary Duties


  • Assist internal and external clients with requests and problems in a timely manner
  • Support inbound call queue handling client calls to process payroll, enter payroll information, and answer questions for clients in multiple states
  • Learn and maintain knowledge of payroll processing system to develop a trusted relationship with our clients
  • Responsible for payroll and audit functions of multiple clients
  • Balance respective payrolls based on year-end calendar by defined due dates
  • Prepare off-cycle payrolls and manual checks as necessary
  • Input data into software within required deadlines accurately
  • Manage email correspondence
  • Record necessary changes/updates as appropriate
  • Ensure all internal controls and procedures are followed for accuracy
  • Additional responsibilities as assigned


Preferred Qualifications



  • Bachelor's degree
  • Minimum 2 years relevant work experience, preferably in the payroll TPA industry


Minimum Qualifications



  • High School Diploma or GED required
  • Acute detail and accuracy skills
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Excellent customer relation skills
  • Proficient use of applicable technology
  • Ability to work in a team environment as well as independently
  • Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks


#LI-OD1 #LI-Hybrid



CBIZ.Jobs Category: Client Management

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CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.



PAY TRANSPARENCY PROTECTION NOTIFICATION



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CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of CBIZ. CBIZ will have the right to hire that applicant at its discretion and without any fee owed to submitting staffing/employment agency, person or entity.




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